Managing homes should be simple, straightforward and done with care. Yet, so many players in the industry fail to provide the service they promise.
We created a new way of doing things. By providing around-the-clock support, issues are dealt with when they happen and customers always know exactly where they stand.
No problem is too big, and attention to detail is a given, thanks to innovative use of technology to ensure a complete, transparent data flow, with no loss of knowledge.
So how do we do it?
POD assigns each home a dedicated customer service contact and a team of experts for further help
We have a bespoke support ticket system called ‘myPOD’ to ensure queries are tracked, resolved and analysed through to completion
We are available 24/7 to handle emergencies via 'POD Anytime'
Our customers can also access what they need from 'POD Connect', an online portal containing local information, property updates, as well as administration and payment support
We use technology to simplify and automate processes, and keep everyone informed
We employ dedicated, highly trained, customer focused staff so we ‘get it right’ first time and make the experience memorable
We add value for our customers and engage with the local community
And we always seek to enhance the customer experience - we want to know what we are doing well and where we can improve.
It’s property management made to suit customers' schedules and needs, providing a standard of service that the rest of the industry promises but rarely fulfils.