Award-Winning Block & Estate Management
Award-winning specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
Residential Support
Property Operations
Finance & Compliance
At POD, block & estate management is more than just looking after buildings, it’s about supporting residents, upholding compliance, and creating places people are proud to call home. Our team combines meticulous attention to detail, smart technology, and a genuinely supportive approach to ensure your building is safe, compliant, and thriving.
Resident satisfaction is the heartbeat of everything we do, so our management style is always tailored to each development’s unique needs. As your property managers, POD provides a full turnkey solution, upholding lease terms, maintaining your property, ensuring legal compliance and safety, and overseeing all common areas and amenities. You can count on POD for reliable, efficient, and proactive management, so you can trust us to take care of your building, block, or estate.
Residential Support
Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
AGM & Meeting Support
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AGM planning and administration
Minute-taking and documentation
Director and resident support
Action tracking and follow-up
Resident Communications
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Dedicated property manager and support team
Resident portal for payments, documents, and updates
Regular newsletters and building updates
AGM and meeting support
Property Operations
We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
Maintenance & Repairs
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We strive to upkeep the high standards of your property and ensure costs and disruptions are minimal.
24/7 repairs and emergency response
Planned preventative maintenance
Contractor management and quality control
Regular site inspections
Staff Management
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Concierge team
Training and performance management
Operating procedures
Contractor management
Health & safety
Recruitment
Payroll
Contractor Management
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Contractor selection and vetting
Tendering and contract management
Performance monitoring
Issue resolution
Smart Technology
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POD Desk: Tracks every resident query, logs time to resolution, and provides real-time feedback.
POD Planner: Schedules all maintenance, compliance checks, and health & safety routines, ensuring nothing gets missed.
POD Onsite: Used by our teams and contractors for instant updates, parcel management, inspections, and incident logging.
Clients benefit from live dashboards, transparent reporting, and complete visibility, so you’re always in control.
New Development Handover
We work with developers to ensure new schemes are set up for success from day one, providing pre-completion advice, mobilisation, and resident onboarding
Tailored Asset Management
No two properties are the same, so we tailor our asset management approach for each building. We streamline processes to create the right management strategy and take care of your assets.
Utilities Procurement
We partner with trusted third parties to provide expert utility management. Our strong supplier relationships let us offer clients streamlined service and more favourable terms.
Finance & Compliance
We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Financial Effectiveness
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and we present information in a friendly and informative way that customers understand. Transparency is key, and we do not take commissions or kickbacks, ensuring our customers always receive the best value.
Financial Management & Reporting
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We handle all aspects of service charge budgeting, expenditure tracking, and financial reporting - giving you complete peace of mind and total visibility over your building’s finances.
Service charge budgeting and collection
Supplier and contractor payments
Year-end accounts and financial statements
Regular, clear financial reporting for directors and residents
Compliance & Health & Safety
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From recording safety assets to establishing maintenance programs, our teams are fully equipped to handle all aspects of fire safety.
Health & safety assessments
Fire door inspections
Recording safety assets
Establish maintenance programs
Risk management
Site Inspections
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We identify issues before they become problems and provide clear, actionable reports to all stakeholders.
Scheduled inspections by experienced managers
Detailed reporting and follow-up actions
Photographic evidence for transparency
Service Charge Management
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…so residents always know how their money is being spent.
Insurance Administration
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Arrange buildings insurance
Arrange building revaluations
Arrange public liability insurance
Arrange employer's liability insurance
Handle insurance claims
Legal
We know legal matters can be complex. Our team liaises with solicitors and accountants to support you with lease assignments, extensions, licences to alter or sub-let, and representation if issues escalate.
Client Portal
Our client portal gives you instant access to financial reports, compliance records, maintenance schedules, and real-time updates, so you’re always in the loop.
New Build Consultancy
New Build Consultancy is the first step of mobilisation for a new development. At POD, our goal is to ensure your project delivers efficient operations, aligns with future maintenance, improves the customer journey, and provides a seamless management framework. From concept to design and ongoing management, we help create exceptional spaces that offer every homeowner comfort and simplicity.
Via our specialist consultancy service, POD brings years of expertise and deep insight to your development. We can assist in:
Operational design
Planning for occupation
Business support
Financial planning and budgeting
Compliance strategies
Asset management
On-site staff recruitment
Recognised for Excellence
As an accredited, award-winning business, we’re proudly recognised by the industry’s leading bodies for our professionalism and commitment to best practice.
“Mount Anvil have been so impressed with POD at our Friary Park development in Acton. We now wonder why we previously put up with mediocre managing agents in the past!”
David Wishart
Head of Customer Care & Estate Management, Mount Anvil
Real Buildings, Real Impact
See how we deliver operational excellence, advanced management, and genuine customer support.
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South Quay Plaza, London
Private for Sale block with 1,307 units developed by Berkeley Group. Apartments, estate and retail under management with full team.
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Queen Mary’s Gate, Woodford
Development of 14 private blocks comprising of 372 units managed on behalf of a resident management company.
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Sugar House Island, Stratford
Built to rent scheme with 1,200 units built by Vastint. Apartment and estate under management with full team.
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South Quay Plaza, London
Private for Sale block with 1,307 units developed by Berkeley Group. Apartments, estate and retail under management with full team.
