Award-Winning Block & Estate Management

Award-winning specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.

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Residential Support

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Property Operations

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Finance & Compliance

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At POD, block & estate management is more than just looking after buildings, it’s about supporting residents, upholding compliance, and creating places people are proud to call home. Our team combines meticulous attention to detail, smart technology, and a genuinely supportive approach to ensure your building is safe, compliant, and thriving.

Resident satisfaction is the heartbeat of everything we do, so our management style is always tailored to each development’s unique needs. As your property managers, POD provides a full turnkey solution, upholding lease terms, maintaining your property, ensuring legal compliance and safety, and overseeing all common areas and amenities. You can count on POD for reliable, efficient, and proactive management, so you can trust us to take care of your building, block, or estate.

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Residential Support

Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.

Illustration of a padlock with a key, representing residential support and tenant security
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AGM & Meeting Support

    • AGM planning and administration

    • Minute-taking and documentation

    • Director and resident support

    • Action tracking and follow-up

Resident Communications

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    • Dedicated property manager and support team

    • Resident portal for payments, documents, and updates

    • Regular newsletters and building updates

    • AGM and meeting support

Property Operations

We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.

Illustration of a building under development on blueprint paper, symbolising property operations management
Four overlapping circles in different colors: large yellow-green at the top, small mustard yellow on the right, medium teal at the bottom left, and medium yellowish-green at the top right.

Maintenance & Repairs

  • We strive to upkeep the high standards of your property and ensure costs and disruptions are minimal.

    • 24/7 repairs and emergency response

    • Planned preventative maintenance

    • Contractor management and quality control

    • Regular site inspections

Staff Management

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    • Concierge team

    • Training and performance management

    • Operating procedures

    • Contractor management

    • Health & safety

    • Recruitment

    • Payroll

Contractor Management

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    • Contractor selection and vetting

    • Tendering and contract management

    • Performance monitoring

    • Issue resolution

Smart Technology

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    • POD Desk: Tracks every resident query, logs time to resolution, and provides real-time feedback.

    • POD Planner: Schedules all maintenance, compliance checks, and health & safety routines, ensuring nothing gets missed.

    • POD Onsite: Used by our teams and contractors for instant updates, parcel management, inspections, and incident logging.

    Clients benefit from live dashboards, transparent reporting, and complete visibility, so you’re always in control.

New Development Handover

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We work with developers to ensure new schemes are set up for success from day one, providing pre-completion advice, mobilisation, and resident onboarding

Tailored Asset Management

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No two properties are the same, so we tailor our asset management approach for each building. We streamline processes to create the right management strategy and take care of your assets.

Utilities Procurement

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We partner with trusted third parties to provide expert utility management. Our strong supplier relationships let us offer clients streamlined service and more favourable terms.

Finance & Compliance

We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.

Illustration of a construction crane building a shield, representing finance and compliance support
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Financial Effectiveness

  • and we present information in a friendly and informative way that customers understand. Transparency is key, and we do not take commissions or kickbacks, ensuring our customers always receive the best value.

Financial Management & Reporting

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  • We handle all aspects of service charge budgeting, expenditure tracking, and financial reporting - giving you complete peace of mind and total visibility over your building’s finances.

    • Service charge budgeting and collection

    • Supplier and contractor payments

    • Year-end accounts and financial statements

    • Regular, clear financial reporting for directors and residents

Compliance & Health & Safety

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  • From recording safety assets to establishing maintenance programs, our teams are fully equipped to handle all aspects of fire safety.

    • Health & safety assessments

    • Fire door inspections

    • Recording safety assets

    • Establish maintenance programs

    • Risk management

Site Inspections

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  • We identify issues before they become problems and provide clear, actionable reports to all stakeholders.

    • Scheduled inspections by experienced managers

    • Detailed reporting and follow-up actions

    • Photographic evidence for transparency

Service Charge Management

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  • …so residents always know how their money is being spent.

Insurance Administration

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    • Arrange buildings insurance

    • Arrange building revaluations

    • Arrange public liability insurance

    • Arrange employer's liability insurance

    • Handle insurance claims

Legal

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We know legal matters can be complex. Our team liaises with solicitors and accountants to support you with lease assignments, extensions, licences to alter or sub-let, and representation if issues escalate.

Client Portal

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Our client portal gives you instant access to financial reports, compliance records, maintenance schedules, and real-time updates, so you’re always in the loop.

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New Build Consultancy

New Build Consultancy is the first step of mobilisation for a new development. At POD, our goal is to ensure your project delivers efficient operations, aligns with future maintenance, improves the customer journey, and provides a seamless management framework. From concept to design and ongoing management, we help create exceptional spaces that offer every homeowner comfort and simplicity.

Via our specialist consultancy service, POD brings years of expertise and deep insight to your development. We can assist in: 

  • Operational design

  • Planning for occupation 

  • Business support

  • Financial planning and budgeting 

  • Compliance strategies

  • Asset management

  • On-site staff recruitment

Recognised for Excellence

As an accredited, award-winning business, we’re proudly recognised by the industry’s leading bodies for our professionalism and commitment to best practice.

  • Logo for The Property Ombudsman with the text 'Residential Leasehold Management'.
  • Graphic with the text 'TPI' above a stylized geometric 3D cube or box design.
  • Logo of the rice company with a stylized rice grain inside a circle and the word "RICE" underneath.
  • Logo of the British Safety Council with five stars, indicating a five-star occupational health and safety audit for 2025.

“Mount Anvil have been so impressed with POD at our Friary Park development in Acton. We now wonder why we previously put up with mediocre managing agents in the past!”

David Wishart
Head of Customer Care & Estate Management, Mount Anvil

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Real Buildings, Real Impact

See how we deliver operational excellence, advanced management, and genuine customer support.

  • Rooftop terrace with outdoor furniture, trees, and city skyline in the background during daytime.

    South Quay Plaza, London

    Private for Sale block with 1,307 units developed by Berkeley Group. Apartments, estate and retail under management with full team.

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  • Modern multi-story apartment building with balconies, surrounding landscaped garden, small waterfall feature, and walking path

    Queen Mary’s Gate, Woodford

    Development of 14 private blocks comprising of 372 units managed on behalf of a resident management company.

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  • Modern multi-story residential buildings surrounded by green trees, blooming pink trees, people walking, and cars on the street under a partly cloudy sky.

    King’s Road Park, London

    Phased development which will comprise of over 1,800 leasehold homes and commercial units managed on behalf of the Berkeley Group.

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  • Aerial view of a suburban neighborhood with houses, a curved road, and distant fields with trees and farmland.

    Elizabeth Gardens, Essex

    Development of 640 houses and one apartment block with a large landscaped area, protected wildlife ponds and communal play areas.

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  • Night view of modern residential apartment buildings along a canal with trees, a boat, and people walking on the sidewalk.

    Huntley Wharf, Reading

    Phased development of over 565 residential homes which are a mixture of private, social housing and commercial units managed on behalf of the Berkeley Group.

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