The power of numbers....

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Written By David Goldberg
 
 
 

Data is valuable!

At POD we collect a lot of data. It makes us smart, it makes us dynamic and it makes us understand how to improve the experience for both our customers and staff.

Our systems are built to give us visibility over the buildings we manage, the customers we look after and the wellbeing of our staff.

So we thought we’d share some interesting insight on the first 6 months of 2021. During that period POD have:

  • Responded to 28,849 customer enquiries in an average of 5.7 hours;

  • Received 9,176 calls from our customers;

  • Resolved 1,755 risk actions for our clients;

  • Ensured 2,173 planned preventative maintenance (PPM) actions have been attended to;

  • Processed, via our dedicated site teams, 19,130 parcels for residents and also resolved 7,679 reported site issues!

Perhaps you’d like to know more about how our data can give you insight in to your buildings or how effective your property manager is?

If you do, why not speak to us to see how can help you. Click here to get in contact.

 
 
David Goldberg
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My first 6 months at POD - Jan Miravite-Tiley
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