2025 Retrospective: Estate Management Growth and Industry Recognition
Introduction
At POD, we take pride in setting the benchmark for estate management and property management by delivering exceptional service rooted in safety, trust, and growth. As we reflect on a successful year, our ‘2025 Retrospective’ presents the achievements and progress that made this year exceptional.
Year-on-Year Growth
Trust & Reputation
Over the past year, we’ve experienced substantial progress across multiple dimensions, reinforcing our position as a leader of estate management companies in the UK. Customer trust and satisfaction have surged, as reflected in our Trustpilot star rating climbing from 4.3 to 4.7 stars, a clear indicator of improved service quality and client experience! This improvement reflects thousands of positive experiences and reinforces our dedication to delivering outstanding estate management solutions. With over 1,500 verified reviews, this rating demonstrates the confidence and satisfaction of those we serve.
Here’s a snapshot of what our customers are saying about us:
Employees
Our workforce has also grown significantly, increasing from 213 to 253 team members. This expansion not only strengthens our operational capability but also enables us to deliver more personalised and efficient service to our growing client base across our estate management portfolio. We want to extend our sincere thanks to every member of the team for their dedication and hard work, which has been instrumental in achieving this growth and success.
Units Managed
Operational scale has advanced impressively, with units managed rising from 12,640 in 2024 to over 16,000. This milestone demonstrates our ability to handle larger portfolios while maintaining high standards of estate management and compliance. The combination of a higher Trustpilot rating, an increase in team size, and managing over 3,000 additional units demonstrates significant measurable progress in reputation and our operational scale.
Safety Comes First
We recognise safety as a key responsibility.
Earlier this year, we proudly achieved an impressive 94% in the British Safety Council Audit, a score that equates to a 5-star rating. This accomplishment demonstrates our unwavering commitment to maintaining the highest standards of health and safety across all our sites managed within our property and estate management portfolio.
In addition, we have been awarded the prestigious Sword of Honour from the British Safety Council.
This accolade is reserved for organisations that exemplify excellence in health and safety management, and we are honoured to be recognised among the very best in the industry.
Expansion
Our growth story is one of partnership and progress. As a leading estate management company in the UK, we now manage over 16,000 units, an increase of more than 3,000 in just one year, and work with 65+ clients, reflecting the trust businesses place in our property management expertise.
Our team has grown by 19%, from 213 to 253 professionals, enabling us to scale operations while maintaining exceptional service standards. This expansion allows us to bring our high standards of service to more properties and communities than ever before, strengthening our leadership among estate management companies in London and across the UK.
Looking Ahead
These achievements are more than numbers. They reflect the dedication of our team and the trust of our clients. As we continue to grow, we remain committed to safety and transparency in the estate management and property management industry.
Want to learn more about our estate management services or join our growing network of clients in London and the UK? Contact us today and let’s build success together:
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We welcome your enquiry and look forward to assisting you.