How To Choose The Right Property Management Company
Choosing the right property management company is a crucial decision for any developer to make. Alongside the countless factors you need to consider, there are many companies to choose from, which means the process can feel overwhelming at the best of times.
At POD, we believe in smarter property management and making developments exceptional. To help you make the best choice for your development, we are taking a closer look at the ‘must-haves’ when choosing a property management partner.
A Trusted Alliance
Your property management company shouldn’t be seen as an extra; nor should you be seen as another stakeholder. A partnership should be formed with both parties’ views and targets being aligned towards the same cumulative end goals. Working with property management companies should make your journey easier and smoother, no matter your needs. A reputable block and estate management partner will help to develop a solution that fulfils both the property's needs and your individual requirements.
Our team at POD offer comprehensive building management services. Blending transparent technology with an expert team and a customer-centric approach, we consistently deliver high-quality support.
Real Testimonials
A reputable property management service provider will prioritise impeccable customer satisfaction. After all, their role is primarily customer facing, whether this be in person or virtually. By simply Googling your prospective management company’s name, you’ll soon know enough about their quality of service based on past and recent reviews.
At POD, our customers are the heartbeat of our business. We strive to deliver nothing but great customer satisfaction, which is reflected in our many Trustpilot reviews.
Certified and Regulated
A good and reliable property management company should be regulated and certified. Many industry specific activities are legislatively required, so being certificated and/or regulated through a professional body offers clear indication of compliance.
Regulations
The industry’s two recognised regulators are (voluntary):
Royal Institution of Chartered Surveyors (RICS) - A global professional organisation that establishes and sets strict standards for valuing, operating, and developing assorted types of real estate and property.
The Property Institute (formally known as ARMA) - The leading professional body for residential managing agents in England & Wales. They promote high standards of leasehold management and professionalism through advice, training, and guidance.
Qualifications
Property managers should be qualified through the Institute of Residential Property Management (IRPM):
The IRPM is the professional body for property management professionals. They provide nationally accredited qualifications, guidance on career pathways, and resources to assist property managers within their roles. The IRPM is dedicated to supporting, building, and setting standards for the profession, whilst IRPM membership and qualification clearly demonstrates professional competency.
POD are proud to be regulated by RICS and The Property Institute. Our property managers are also qualified through the IRPM. With us, you can trust that you are in safe hands.
Accountable and Innovative
Your property management company must understand that each stakeholder’s needs will be different, and every setting will require unique management services. Although many processes will stay the same, their approach and support won’t always be identical; every property must be evaluated to ascertain the client’s individual needs.
At POD our innovative and forward-thinking mindset allows us to consistently meet and surpass our clients’ expectations.
Alongside a forward-thinking approach, clear and concise reporting methods are required to support accountability and aid communication. At POD, our clients always know what’s going on; they are updated every step of the way. Our bespoke technology has also created a smarter way of working that allows us (and you) to easily track all aspects of our block and estate management, including risk assessments, accounts, and scheduled works.
Reputable Range of Services
In addition to the above, it’s important that you exclusively consider property management companies offering a wide range of reputable services. These service providers will be best equipped to fulfil your needs. There aren’t many companies that offer a full turn-key service to a high standard, but it’s these providers who are offering the most desirable and satisfying services.
At POD, our team boast expertise in a range of areas. We provide a vast array of block and estate management services, so we can confidently assist you with any property management needs you may have.
These include, but are not limited to:
Maintenance and repairs management
Service change management
Health and safety compliance, including fire door checks
Leasehold management
Insurance administration
Utilities procurement
Tenant liaison and communication
Recruitment of site staff
We are reliable, efficient and proactive. You can wholeheartedly trust us to take care of your development and create a management plan that ensures it runs like clockwork.
Company Values
Last but not least, considering the values of your potential property management company is extremely important. It’s not just about what they do, but how they go about it. You should prioritise property management companies that genuinely care about the support and services they provide, whilst looking after their employees.
At POD, our vision is to deliver smarter block management and create a team of industry experts that our customers can rely on. We live by our four core values, which guide everything we do. By embodying these, we provide a standard of property management that the rest of the industry often promises, but rarely fulfils. These are as follows:
Dedicated
Our customers are our number one priority. We're here to make their lives easier and go above and beyond to help them whenever they need us most.
Meticulous
When a problem arises, we don't just fix it; we proactively look for ways to prevent it from happening again. Clear and committed in our approach, our attention to detail always sets us apart.
Smart
Innovation is at the heart of what we do. By combining genuine human connection with technology-backed processes, we work smarter to make our customers happier.
Supportive
We believe in teamwork. Together, we create a collaborative environment where everyone can thrive.
The POD culture is extremely important to us. When it comes to our staff, we employ a knowledgeable, dedicated and proactive team who share a passion for exceptionalism. We believe that no matter the role, we are all equal, all important, and all love nothing more than supporting one another.
Get in Touch
If you are looking for a property management company to take the reins for your block or estate in 2024, the POD team can help you! For more information, simply:
Fill out our enquiry form
Email us at support@podmanagement.co.uk
Call us on 0333 577 6656
We look forward to hearing from you!