At POD, we are often asked why the service charge to a particular customer is different to that of a seemingly comparable property elsewhere. Whilst it might seem like an easy comparison, unfortunately, you are not comparing ‘apples with apples.’ 

Even when two buildings look similar from the outside, the way service charges are calculated can differ quite significantly. Here’s why.

Although commonhold has been part of UK law since 2002, it still remains an unfamiliar concept to many. Marco, one of our Finance Mobilisation Systems Managers here at POD, who brings both professional expertise and personal experience to the table. As a homeowner living in a commonhold development in Portugal, Marco provides real, first-hand insight into a system that may soon become mainstream in the UK.

We explore the financial, legal, and safety impacts of inadequate fire door inspections. Learn how small oversights can lead to major consequences and get practical tips to keep your building compliant and safe.

Generative AI is redefining what’s possible, and in our opinion, it could really streamline key processes within the property management industry specifically. Here, we discuss.

Many property managing agents will refer to themselves as ‘transparent’, but when it comes to fees, what does this really mean?

We explore the reasons why meeting the Biodiversity Net Gain requirement is important beyond compliance, the benefits it can have to developers, and the responsibility of the managing agent.

At POD Management, we know what makes a successful building managing agent and developer relationship because we have spent years in the field building these partnerships and achieving amazing results for our clients first-hand.

Explore the various ways new build developments benefit local communities and the impact it brings. It highlights key advantages such as job creation, economic boosts and support for community projects.

It’s no secret that the topic of service charge can be a contentious conversation. The property management industry often comes under scrutiny for confusion around residential service charge and what it entails. If a management firm isn’t implementing high levels of communication, residents can feel a disconnect between what they’re paying and what work they’re seeing done, with little transparency or control over the decision-making process.

Today, effective residential property management goes beyond the basic upkeep of buildings and handling finances. At its core, property management is about delivering a seamless, positive experience for residents, from the very first interaction. Understanding the significance of good customer experience enables property managers to create lasting relationships, foster loyalty, and elevate the overall reputation of their properties and the services they provide.

It’s no secret that in the property management world, customer experience reigns supreme and the property management industry is often under intense scrutiny. From inadequate communication to inefficient maintenance processes, there are significant gaps that impact resident satisfaction and operational efficiency. However, at POD we are already trailblazing in our approach to ensure we make a difference to our industry.

If you are thinking of appointing a new property management company, inviting them to tender is standard protocol and a key part of the procurement process. However, what you may not know is that there are a few key questions that you should be asking to ensure the right fit for your building requirements and therefore, your residents.