Once a residential development is handed over, the work involved in keeping it running smoothly is only just beginning. From maintenance and inspections to compliance checks, contractor management and long-term planning, much of a managing agent’s work happens behind the scenes. At POD Management, we call this the iceberg effect: what residents see is only a small part of the work taking place beneath the surface to keep buildings safe, functional and well maintained.

But why don't you see your managing agent more often? Often, it's because effective property management means dealing with the details before they become problems. However, behind-the-scenes work shouldn't mean a lack of transparency. Residents and clients deserve to understand what's happening, why it matters and how their development is being looked after.